← BACK TO HOME

Privacy Policy

Australian compliance standard

1. Our Commitment to Privacy

Happy Home Loans (“we”, “our”, “us”) is committed to protecting your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, store, and protect information while providing mortgage broking and credit-assistance services.

2. What Information Do We Collect?

To assess suitability for credit products and assist with loan applications under the National Consumer Credit Protection Act 2009, we may collect:

  • Identity details: Name, address, date of birth, and identification documents such as a driver licence or passport.
  • Financial details: Income, expenses, assets, liabilities, bank statements, and tax returns.
  • Employment details: Current and previous employment history.
  • Credit history: Information regarding creditworthiness, defaults, and repayment history.

3. How We Use and Disclose Your Information

We primarily collect information to provide credit assistance. Where appropriate or legally required, we may disclose it to:

  • Lenders and Credit Providers on our panel to secure loan pre-approvals and final approvals.
  • Lenders Mortgage Insurers (LMI) if your loan-to-value ratio requires insurance.
  • Aggregators and Compliance Consultants to support regulatory and quality-assurance requirements.
  • Regulatory Bodies including ASIC, AFCA and AUSTRAC where required or authorised by law.

4. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Physical documents are securely stored, and electronic information is maintained using appropriate security and access controls.

5. Access, Corrections, and Complaints

You may request access to personal information we hold about you or ask us to correct inaccurate information. If you believe there has been a privacy breach, contact our Privacy Officer:

Email: lily.wei@happyhomeloan.com.au
Phone: 0437 909 008

We aim to acknowledge complaints within 48 hours and resolve them within 30 days. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Happy Home Loan